Impossible to get insurance refund (Insurance fraud) and 0-level customer support

Impossible to get insurance refund (Insurance fraud) and 0-level customer support

Booked a car in Montenegro in July 2021 (voucher CF5DC0B2)
The car was damaged and I paid 500 Euros to the car rental company (carflexi partner)
I paid the insurance fee to carflexi so this 500 Euros should be refunded. Sent all documents and evidence to them but [email protected] has been silent for almost 3 weeks. No reaction from customer service and no refund. Looks like insurance fraud.

Pros
nothing

Cons
Insurance fraud
0 customer service

I had THE SAME situation. I am so angry! Also in Montenegro..

I had a service due car ( boycar rental), broken-down on tge petrol station.
Had an full insurance, never got paid for a scratch which they charge me 500€.
ROBBERY IN DAY LIGHT.
KEEP AWAY FRIM THIS SITE.