Scammers!

Scammers!

Outrageus Scam!!! Avoid!!!

I have had a prepaid reservation at Naples airport on 17 August, however once I arrived at the car hire desk, I have been informed that all cars are sold and not available for 3 weeks upfront. The hire desk's representatives were " blaming " the broker for still selling unavailable cars. I could not get any car more than 4 hours, neither from the booked hirer noir from other car hire companies around, due to the same overbooking situation.
When I eventually reached the broker over the phone to cancel my reservation and claim a refund, they refused to do so, asking to pass the phone to one of the hire desks representatives, who simply didn't want to talk with the broker. After some time one of the hire desks representatives agreed to talk with the broker and promised me to provide a car within 1hr, so I had to wait more time outside under +34 degrees heat. Regardless the reservation, a promise and my wasted 4hr waiting time, car never been provided!!!
Then suddenly hire desk offered me a top range car only available at this time at the station, obviously under their full insurance and 3 times higher price in addition to my initial reservation, consequently I have been forced to face a situation to take this car at 300£ higher price or leave..
PS :While I was waiting there about 20 more people been scammed in the exactly same way as me. Outrageous scam!!!
Date of experience: 17 August 2024

Pros
Nothing

Cons
Nothing