Serious, I have waiting since sommer 2022 for get my money. I paid for car for 7 pers. And I get a car for 5 for a family with 7 members.I had to pay a lot of money for an extra car in a high season.They don't answer the phone, it takes months, they answer a mail... rent a car direct, don't use carflexi, It isn't worth it...trust me