Terrible experience!! Skip them, go for a real rent a car agency.

Terrible experience!! Skip them, go for a real rent a car agency.

We rented a car 1.5 months ago from Eurocars, as we were travelling from Spain with our 1 year old daughter. We called on the same day our flight was arriving, just to confirm that they had the baby seat prepared in it and they confirmed everything was in order.
What a surprise when 10 minutes after, we received a call from one of their agents telling us that they didn't have any car to give us because the car had had an accident in the morning. The solution they offered was for us to go 400kms from the airport..???? how??? to pick up the replacement car??!?
We were stuck at the airport with a 1 year old baby with no car, had to pay for a taxi to commute and our vacations ruined!! These guys are a fraud, highly NOT recommended to have anything not deal with them!!!

Cons
Inefficient, liars

Hello,

We are very sorry for the unpleasant situation you experienced and for the late post.
It is unacceptable for a customer to receive such treatment from any company that offers rental services on our platform.
Every time we choose to collaborate with a company, we select it carefully, and after we start the collaboration, we constantly monitor it to make sure that it offers quality services. As soon as we find, following the investigations, the reality of complaints like yours, we end the collaboration with these companies.
We assure you of the desire and the effort we constantly make so that our clients are satisfied with the quality of the service provided, and a review like the one written by you helps us to act in this direction.

Thank you

The Eurocars team

Hello,

We are very sorry for the unpleasant situation you experienced and for the late post.
It is unacceptable for a customer to receive such treatment from any company that offers rental services on our platform.
Every time we choose to collaborate with a company, we select it carefully, and after we start the collaboration, we constantly monitor it to make sure that it offers quality services. As soon as we find, following the investigations, the reality of complaints like yours, we end the collaboration with these companies.
We assure you of the desire and the effort we constantly make so that our clients are satisfied with the quality of the service provided, and a review like the one written by you helps us to act in this direction.

Thank you

The Eurocars team